Privacy Matters

Welcome to Kalt Atelier!

This Privacy Policy explains how TRADELO LIMITED ("we", "us", "our") collects, uses, and protects your personal data when you visit or make a purchase from Kalt Atelier. TRADELO LIMITED is a company registered in England and Wales under company number 17319640, with its registered office at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE. We are the data controller responsible for your personal data.

We are committed to protecting your privacy and processing your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (EU GDPR).

Information We Collect:

When you visit or use Kalt Atelier, we may collect the following categories of personal data:

Identity and contact information, such as your name, email address, telephone number, billing address, and delivery address;

Order information, such as the products you purchase, order history, and delivery details;

Payment information, such as payment method and transaction details. Please note that full card details are processed securely by our payment service providers and are not stored on our servers;

Account information, if you create an account with us, such as your login details and preferences;

Communication data, such as messages you send us via email, contact forms, or chat;

Technical data, such as your IP address, browser type and version, device information, time zone setting, and operating system;

Usage data, such as information about how you use our website, the pages you visit, and the products you view;

Marketing preferences, such as your consent to receive newsletters and promotional communications.

How We Use Your Information:

We use your personal data for the following purposes and on the following legal bases:

To process and deliver your orders, manage payments, and handle returns and refunds (performance of a contract);

To create and manage your account (performance of a contract);

To respond to your enquiries and provide customer support (performance of a contract or legitimate interests);

To send you order confirmations, delivery updates, and other service-related communications (performance of a contract);

To send you marketing communications where you have consented to receive them (consent);

To improve our website, products, and services, and to analyze how our website is used (legitimate interests);

To prevent fraud and ensure the security of our website and transactions (legitimate interests and legal obligation);

To comply with legal and regulatory obligations, including accounting, tax, and consumer protection requirements (legal obligation).

Cookies:

Our website uses cookies to help personalize your online experience and to operate the website effectively. Cookies are small text files placed on your device by a web page server. Some cookies are strictly necessary for the operation of our website and do not require your consent. Optional cookies, such as those used for analytics and marketing, will only be placed with your consent, and you may accept or decline them at any time. For more information, please refer to our Cookie Policy.

Sharing Your Information:

We do not sell your personal data. We may share your personal data with the following categories of recipients:

Service providers who support the operation of our business, such as hosting providers, e-commerce platform providers, IT support, and email service providers;

Payment service providers who process your payments securely;

Delivery and logistics partners who deliver your orders;

Marketing and analytics providers who help us understand how our website is used and deliver relevant communications, where you have consented;

Professional advisers, such as accountants, lawyers, and auditors, where necessary;

Regulators, courts, and law enforcement authorities, where we are required to do so by law.

All third parties are required to respect the security of your personal data and to process it only in accordance with our instructions and applicable law.

International Transfers:

Some of our service providers may be located outside the United Kingdom or the European Economic Area. Where we transfer your personal data outside the UK or EEA, we ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses approved for use under the UK GDPR, so that your personal data receives an equivalent level of protection.

Data Retention:

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Order and transaction records are generally retained for six years in accordance with UK tax and accounting obligations. Marketing data is retained until you withdraw your consent or unsubscribe. Where personal data is no longer required, it is securely deleted or anonymized.

Your Rights:

Under the UK GDPR, you have the following rights in relation to your personal data:

The right to access the personal data we hold about you;

The right to request correction of inaccurate or incomplete personal data;

The right to request erasure of your personal data in certain circumstances;

The right to restrict the processing of your personal data in certain circumstances;

The right to object to the processing of your personal data, including for direct marketing purposes;

The right to data portability, allowing you to request a copy of your personal data in a structured, commonly used, machine-readable format;

The right to withdraw your consent at any time, where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month. You will not usually be required to pay a fee to exercise your rights, although we may charge a reasonable fee or refuse your request if it is manifestly unfounded or excessive.

Marketing Communications:

Where you have consented to receive marketing communications from us, you may opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Opting out of marketing communications will not affect service-related communications regarding your orders.

Data Security:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Access to your personal data is limited to those employees, agents, and third parties who have a business need to know. While we take all reasonable steps to protect your personal data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy:

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us and we will take steps to delete such information.

Third-Party Links:

Our website may contain links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

Complaints:

If you have any concerns about how we handle your personal data, please contact us first so that we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters, at www.ico.org.uk or by calling 0303 123 1113.

Contact Us:

If you have any questions about this Privacy Policy or our data practices, please contact us at:

TRADELO LIMITED

Company number: 17319640

Registered office address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE

Privacy Policy