RETURN PORTAL
LOGISTICS & POLICIES

SHIPPING & RETURNS

Flat-rate tracked delivery across all European Union territories. Transparent returns within fourteen days of receipt for all unworn garments.

TRANSIT & RATES

SHIPPING PROTOCOLS

All shipments originate from our central warehouse in Berlin, dispatched via trusted European carriers with end-to-end digital tracking.

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STANDARD TRANSIT

COMPLIMENTARY

EXPRESS DELIVERY

Flat-rate 5,90 € shipping across all EU territories. Fully tracked transit with delivery within 3 to 5 business days.

Complimentary standard shipping is automatically applied at checkout on all orders exceeding the 150 € threshold.

Flat-rate 15,00 € express shipping via DHL. Guaranteed delivery within 1 to 2 business days across Europe.

14-DAY WINDOW

RETURN PROCEDURE

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INITIATE RETURN

PREPARE PACKAGE

DISPATCH SHIPMENT

RECEIVE REFUND

Register your return online within fourteen days of delivery to generate a pre-paid shipping label and reference invoice.

Place unworn items with original tags and reference codes inside the original protective packaging to ensure safe transit.

Affix the generated pre-paid label securely and drop off the package at any authorized European Union postal point.

Allow up to ten business days from receipt at our Berlin warehouse for processing and credit back to your original payment method.

CONTACT US

LOGISTICS SUPPORT

Our Berlin-based team is available Monday through Friday to assist with active tracking and return inquiries.